Terms & Conditions

01Who we are

Boba Bhai and this website are operated by Boba Bhai Ventures Pvt Ltd, a company incorporated in India with its office at 3rd Floor, 7, 19th Main Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102 (“Boba Bhai”, “we”, “us”). Our brands include Boba Bhai, Seung Toko and Aureco Mexican Kitchen.

By using our website, app or stores you agree to these terms. If you do not agree, please do not use them.

02Using our website and app

You may use our website and app for personal, non-commercial purposes only. Do not misuse them, attempt unauthorised access, introduce malicious code, scrape content or interfere with their operation.

If you create an account, keep your login details safe. You are responsible for activity under your account, and the information you give us must be accurate.

We may suspend or close accounts that breach these terms or are used fraudulently.

03Menu, images and availability

Menu items, ingredients, sizes and availability vary by store, city and time of day, and may change without notice.

Food and product images are for illustration. Actual items may look slightly different.

Prices are shown in store, in our app and on delivery platforms, and include applicable taxes unless stated otherwise. In the event of an obvious pricing error, we may cancel the order and refund you in full.

04Orders, payment and pickup

An order is confirmed when it is accepted by the store. We may decline or cancel an order (for example, if an item is unavailable or we suspect fraud), and we will refund any amount paid in that case.

Payments are processed by our payment partners. We do not store your full card details.

Order-ahead orders should be collected within the pickup window shown. Food left uncollected beyond a reasonable time may be discarded for safety reasons and is not refunded.

Cancellations and refunds are governed by our Refund & Cancellation Policy.

05Delivery and partner platforms

Delivery orders placed on Swiggy, Zomato, Blinkit, Zepto or other platforms are also subject to that platform’s terms. Delivery is carried out by the platform or its partners, and delivery times are estimates.

06Allergens, dietary needs and spice

Our kitchens handle milk, eggs, gluten, soy, sesame, peanuts and tree nuts, and our sauces can be very spicy. Even when an item does not contain an allergen, cross-contact is possible.

Please tell our team about any allergy or dietary requirement before ordering. If you have a severe allergy, we recommend speaking to the store manager. Vegetarian and non-vegetarian items are prepared in the same kitchen.

Spice levels shown on our spice chart are a general guide. Taste is personal, so start mild if you are unsure.

07Offers and loyalty

Offers, discount codes and loyalty rewards are subject to their own terms, are valid for a limited time, cannot be exchanged for cash and may not be combined unless stated. We may change or withdraw an offer at any time and may cancel benefits obtained through misuse.

08In our stores

Store hours are a general guide (typically 11 AM to 12 midnight for dine-in and takeaway, with delivery available 24 hours from selected locations) and may vary by location, holidays or local rules.

For everyone’s safety, stores may use CCTV. We may refuse service to anyone behaving abusively or unsafely.

09Intellectual property

All content on our website and app, including the Boba Bhai, Seung Toko and Aureco names, logos, mascot, designs, photographs, illustrations and text, is owned by or licensed to Boba Bhai and protected by law. You may not copy, reproduce or use it without our written permission.

10Reviews, feedback and job applications

If you send us feedback, ideas or reviews, you allow us to use them to improve our products and services without payment to you.

Information you submit in a job application is used for recruitment in line with our Privacy Policy. Submitting an application does not guarantee an interview or offer.

11Third-party links

Our website links to third-party sites and apps (such as delivery platforms, maps and social networks). We are not responsible for their content, policies or services.

12Disclaimer and limitation of liability

Our website and app are provided “as is”. We try to keep information accurate and the service available, but we do not guarantee that they will always be error-free or uninterrupted.

To the extent permitted by law, Boba Bhai is not liable for indirect or consequential loss, and our total liability for any order is limited to the amount you paid for that order. Nothing in these terms limits liability that cannot be limited under law, including your rights under the Consumer Protection Act, 2019.

13Indemnity

You agree to indemnify Boba Bhai against claims and losses arising from your breach of these terms or misuse of our website, app or services.

14Governing law

These terms are governed by the laws of India. Courts at Bengaluru, Karnataka have jurisdiction, subject to any rights you have under consumer protection law to approach a consumer commission.

15Changes to these terms

We may update these terms from time to time. The latest version will always be on this page with the “last updated” date. Continuing to use our services after an update means you accept the revised terms.

16Contact and grievances

Grievance Officer, Boba Bhai Ventures Pvt Ltd

3rd Floor, 7, 19th Main Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102

Email: care@bobabhai.com (subject line: “Grievance”) · Phone: +91 79756 73970

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.