Refund & Cancellation Policy

01All sales are final

Food and beverages are perishable and freshly prepared for each order. Once an order has been placed and paid for, and preparation has begun, it cannot be cancelled, returned, exchanged or refunded.

This includes orders where you changed your mind, ordered the wrong item, chose a spice level or customisation you did not enjoy, or did not finish your order.

Packaged products (Boba Bhai cans, Nata De Coco drinks and Seung Toko chips) cannot be returned or refunded once sold, except as set out in the section on packaged products below.

02Cancellations

In-store orders: cannot be cancelled once billed and sent to the kitchen.

Boba Bhai app (order-ahead and pickup): you may cancel only until the store accepts your order. Once accepted and preparation starts, the order cannot be cancelled or refunded. Uncollected pickup orders are not refunded.

If we have to cancel your order (for example, an item is unavailable or the store is closed), we will refund the full amount to your original payment method.

03When we will make it right

We will replace the item, or refund the amount paid for the affected item, if:

• you received the wrong item or an item was missing from your order;
• the item had a quality or food-safety issue, such as a foreign object, spoilage or being visibly undercooked;
• you were charged more than once for the same order.

To raise an issue, tell the store team before you leave, or contact us within 2 hours of pickup or delivery at care@bobabhai.com or +91 79756 73970. Please share your order ID or bill, and photos where possible. We may ask to see the item.

Every request is reviewed in good faith. The remedy (replacement, store credit or refund of the affected item) is decided after verification.

04Packaged products

Cans, Nata De Coco and Seung Toko chips are sealed retail products and cannot be returned once sold.

If a product is damaged, leaking, tampered with or past its expiry date when you receive it, contact us within 48 hours with photos of the product, its batch details and your invoice, and we will replace it or refund it.

If you bought it on Blinkit, Zepto or another store, please raise it with that platform or retailer first. Their return policy applies to that purchase, and we will support them in resolving it.

05Orders on delivery apps

Orders placed through Swiggy, Zomato or any other third-party platform are subject to that platform’s cancellation and refund policy, and refunds are processed by the platform.

Please raise the issue in the app’s help section. You can also write to us and we will work with the platform to resolve it.

06How refunds are paid

Approved refunds go back to the original payment method. Card, UPI and wallet refunds usually reflect within 5–7 business days, depending on your bank or payment provider.

Cash payments made in store are refunded at the store.

We do not refund in cash for orders paid online.

07What is not eligible

• Change of mind, taste or spice-level preference.
• Items that are largely consumed, unless the issue is food safety.
• Customisations made as you requested.
• Delays or handling by third-party delivery partners (please contact the platform).
• Free, promotional or complimentary items.

08Your statutory rights

Nothing in this policy limits your rights under the Consumer Protection Act, 2019 or other applicable law.

09Contact and grievances

Grievance Officer, Boba Bhai Ventures Pvt Ltd

3rd Floor, 7, 19th Main Rd, Sector 4, HSR Layout, Bengaluru, Karnataka 560102

Email: care@bobabhai.com (subject line: “Grievance”) · Phone: +91 79756 73970

We acknowledge complaints within 48 hours and aim to resolve them within one month of receipt.